Privacy Policy

The present document applies to the use of either (i) the software platform Deepomatic Studio available in SaaS mode, which notably allows You to configure and deploy the Client's applications and to collect data from the field, thus enabling You to visualize it via dedicated dashboards (hereinafter, the "Platform") and (ii) the Deepomatic Lens mobile application which notably allows You to use the Client's applications (hereinafter, the "Mobile Application"). The Platform and the Mobile Application (hereinafter, the "Solution") have been developed and are published by Deepomatic.

Purpose of this document

This information has been produced to help You understand everything You need to know about the way Deepomatic collects, uses, and shares personal data, what your legal rights are and how to exercise them.

We hope You’ll take some time to read this document; we’ve tried to keep it all as simple as possible and to avoid jargon, and we’ll make our best efforts to keep You informed if there are any changes to the way we process your personal data in the future.

Deepomatic takes its responsibility for protecting your data very seriously and we do advise You to get to know our practices. If there’s anything here You don’t understand, or if You want to ask any questions, please feel free to contact us.

Definitions

In this document, the terms listed below have the following meaning when the first letter is capitalized, whether they are used in the singular or plural:

"Account" means the account created specifically by Deepomatic at the request of the Client or, as applicable, directly by the Client, for You, allowing You to access and use the Solution under the conditions of the Agreement.

"Agreement" means the agreement entered into between Deepomatic and the Client for the provision of Services to the Client, under which the Client has acquired the required rights and licenses from Deepomatic, in particular to allow the Solution to be made available to You.

"Authorized User" or "You", i.e. any person (whether an employee, temporary worker, trainee, service provider or direct or subsequent subcontractor of the Client) authorized by the Client to access and use the Solution for strictly professional purposes exclusively in the name of, on behalf of and for the needs of the Client, using an Account subject to compliance with the provisions of the Agreement.

"Client" refers to the legal entity on whose behalf You access the Solution, which has entered into an Agreement with Deepomatic for the provision of the Solution.

"Services" mean the services that are provided by Deepomatic to the Client under the Agreement, including the provision of the Solution, support services for the use of the Solution.

The terms "Personal Data", "Processing", "Data Controller", "Data Subjects", "Sub-processor", "Binding Corporate Rules", "Supervisory Authority" have the definition given to these terms in Article 4 of the RGPD.

In this document Deepomatic may be referred to as “we”, “us”, or “our”.

Who is the Data Controller?

The use of the Solution entails several Processing of Personal Data.

Some of these are implemented by the Client as a Data Controller: in particular, those relating to quality control of the proper execution of operations carried out on site using the Mobile Application. We invite you to contact the Client to obtain information on the Processing of Personal Data that is implemented in this context.

Some of these are implemented by Deepomatic as a Data Controller: these are the Processing activities referred to in the rest of this document.

In accordance with the applicable regulations, Vincent Delaitre ([email protected]) has been appointed Data Protection Officer of Deepomatic. You can write to us at our registered address: 53 rue de Turbigo, 75003 Paris, France.

What kinds of Personal Data does Deepomatic Process?

When using the Solution, Deepomatic will process the following Personal Data:

  • Contact information:

    • email address,

    • company name,

    • your name (optional).

  • Electronic identification data available on or from your device:

    • cookies IDs,

    • IP address.

  • The unique user identification number attached to you Account in our Solution (user ID).

What are the reasons Deepomatic collects Personal Data?

The Processing activities are implemented for the following purposes:

  • For the following purposes, based on the performance of the contract: the management and application of the ToU and monitoring of the contractual relationship; the management of operations allowing Us to communicate with you; the management of claims, the management of pre-litigation and litigation ; the training of Authorized Users in the use of the Platform ;

  • For the following purposes based on legitimate interest: the analysis and improvement of the Services provided and improvement of the Solution.

  • For the following purpose on consent: the analysis of Authorized Users' browsing on the Solution in order to achieve usage statistics, improve user path, functionalities and more generally the Solution and the Services.

Unless otherwise provided in the Agreement or in the terms of use, the Personal Data collected and processed in this context will be kept for the entire duration of the Agreement between Deepomatic and the Client. The necessary data will be kept for an additional period corresponding to the applicable statute of limitations.

The data collected and processed in this context will only be accessible to Our employees who need to access it in the course of their duties. It may also be processed by or disclosed to:

  • third-party service providers, acting as Processors, to perform hosting, analysis, communication, data processing, database management or IT maintenance services;

  • judicial or financial authorities, government agencies or public bodies, upon request and to the extent permitted by law, if required to do so by law or if We believe in good faith that such disclosure is reasonably necessary to comply with legal proceedings; or

  • third parties in connection with a potential merger, acquisition or sale of all or part of the assets of Deepomatic.

Personal Data collected and processed may be transferred outside the European Union (EU). When Personal Data is transferred outside the EU, We implement appropriate safeguards to ensure the protection of Personal Data in accordance with Articles 45 et seq. of the GDPR, in particular by transferring the Personal Data to service providers (i) established in countries benefitting from an adequacy decision from the European Commission; or (ii) with whom we have signed or who have themselves signed standard contractual clauses according to the European Commission’s model (https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?uri=CELEX%3A32021D0914&locale=en); or (iii) which have Binding Corporate Rules in place.

In accordance with the Applicable Data Protection Regulation, You have the right of access, to rectification, to erasure of their Personal Data, the right to data portability, the right to restriction of Processing as well as the right to object to the Processing of Your Personal Data. You also have the right to send Us special instructions regarding the fate of Your Personal Data after Your death.

To exercise these rights, You can send Us a request:

  • by email to: [email protected]

  • or by post to: Deepomatic - Privacy, 53 rue de Turbigo, 75003 Paris, FRANCE

Finally, you may lodge a complaint with the competent Supervisory Authority.

Use of cookies

What is a cookie?

A cookie is a small text file placed by a server on Your terminal (computer, tablet or telephone) when You use the Platform and/or when You install or use the Mobile Application. These files allow the exchange of status information between the Solution and Your terminal.

These data may reveal the type of terminal used, the date and time of the visit, the IP address and the activities carried out on the Solution.

Which cookies do we use?

We use several types of cookies, which We have listed below depending on their purpose, along with their main characteristics.

Cookies strictly necessary for the operation of the Solution

These cookies are essential to enable You to use the functionalities of the Solution in a secure manner. Without these cookies, the operations and functionalities of the Solution cannot be ensured.

We use the following types of cookies:

  • Cookies preserving Your choice on the placement of cookies requiring Your consent.

  • Authentication cookies allowing to retain Your browsing session information and thus allowing You to remain connected to Your Account throughout your use of the Solution.

  • Cookies used to identify fraudulent or repeated connection attempts in order to protect the Solution's login system against misuse.

  • Cookies linked to the operation of the chat used to allow You to access user support. These cookies will only be placed in the event of an interaction with the dedicated chat.

These cookies do not require Your consent, and their placement and reading are based on the performance of the contract.

Different retention periods apply to different types of cookies depending on whether they are session cookies (i.e. a cookie temporarily placed on Your terminal that is placed when You access the Solution and deleted when You close the Mobile Application or your browser window) or permanent cookies (i.e. a cookie that will remain on your terminal for a certain period of time to allow Us to remember Your preferences when You use it again).

In any case, cookies will never be placed on your terminal for more than 13 months.

Audience measurement and statistical analysis cookies

Depending on Your choice, We use audience measurement cookies which, thanks to a unique identifier, allow Us to analyze Your use of the Solution and to generate statistics on traffic and performance useful for improving the Solution.

These cookies help Us to understand how Authorized Users interact with the Solution, to understand the use and performance of the various components of the Solution (the pages and content visited, the browsing on the Solution, the time spent on certain functionalities or contents), and to measure traffic volumes.

The information gathered in this way allows Us to detect malfunctions in the Solution (problems of operation, ergonomics, user paths), but also to understand which functionalities are most frequently used and adapted to the interests of Authorized Users. This enables Us to improve the ergonomics of the Solution, its functionalities and, more generally, Our Services.

By accepting the placement of these cookies, You help Us to analyze the browsing and use of our Solution and thus to improve its functionalities.

If You accept the placement of such cookies, they will be kept, beyond the duration of Your navigation/use of the Solution, to allow Us to achieve relevant statistics, for a period of 1 year.

How to manage and/or modify Your choices regarding cookies ?

Your prior consent is required before the placement and reading of cookies other than those which are strictly necessary for the operation of the Solution.

In accordance with the guidelines and recommendations of the French Data Protection Authority (CNIL), Your consent is collected via an accessible interface when You first connect to the Solution.

You may also withdraw Your consent to the placement of cookies at any time by means of a hypertext link entitled "Manage cookies" appearing in the profile section of the Platform and/or in the burger menu of the Mobile Application.

This interface allows you to:

  • directly accept the placement of audience measurement and statistical analysis cookies, for which consent is mandatory; or

  • directly refuse the placement of audience measurement and statistical analysis cookies, for which consent is mandatory.

Your choice (acceptance or refusal) concerning the placement of cookies will be valid for a period of six (6) months. At the end of this period, We will request Your choice again under the same conditions as when You first connected to the Solution.

Personal Data processed by cookies

We process Personal Data through chat cookies and, if You consent, through audience measurement and statistical analysis cookies.

The Personal Data concerned are kept for the following periods:

  • Those collected by audience measurement and statistical analysis cookies: 1 year

  • Those collected by support chat cookies: 3 years

Policy of personal data relating to minors

The Site does not aim to address minor children under 18 years old. However, the access to the Site is not prohibited, because it does not contain prohibited content. In case data belonging to minor children is collected, the legal representative of the minor will be able to contact our [email protected] to rectify, modify or delete this information.

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